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1442i - Privacy notice

The Australian Department of Home Affairs privacy policy explains how personal information is collected, used, disclosed, and managed. Categories include visa applications, border control, refugee and humanitarian entry, welfare and protection of children, and citizenship. Personal information may be shared with international organizations, embassies, high commissions, consulates, airlines, and travel agents for various purposes.

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FAQ
  • What agencies or organisations may the Department of Home Affairs disclose personal information to?

    The Department of Home Affairs may disclose personal information to various Australian Government agencies, state and territory authorities, overseas recipients, and international organisations for a range of purposes including immigration processing, law enforcement, welfare services, research, and major international events.

  • Can my personal information be disclosed to overseas recipients?

    Yes, your personal information may be disclosed to overseas recipients in certain circumstances, such as for the purpose of confirming your identity or determining if you have made claims against another government.

  • What happens to personal information if I withdraw my application or it is withdrawn by the Department?

    If you withdraw your application or it is withdrawn by the Department, we will generally destroy or de-identify your personal information within 30 days.

  • What is the Privacy Policy of the Department?

    The Department’s privacy policy can be accessed on their website and contains information about how you may access your personal information, make complaints about privacy breaches, and more.

  • How long does the Department keep personal information after a decision has been made on an application?

    Personal information is generally kept for 10 years from the date of the last decision or from the expiration of any visa granted, whichever is later.

  • What is the purpose of collecting personal information?

    The purpose of collecting personal information is to assess your eligibility for a visa and to verify your identity.

  • What is the Department's policy on accessing personal information?

    The Department's privacy policy is available from its website and contains information about how you may access your own personal information held by the Department, seek correction of it, and complain about a breach of privacy.

  • What happens if you don't hold or obtain a valid travel document within a reasonable timeframe?

    If you are granted a visa on departure grounds or have no lawful basis to remain in Australia and do not hold or obtain a valid travel document within a reasonable timeframe, it is the usual practice of the Department to apply for one on your behalf. However, only the minimum information required by the appropriate embassy, high commission or consulate will be provided to facilitate provision of a travel document.

  • What happens if personal information is disclosed to overseas recipients?

    The Department uses external IT contractors to transmit and store data, including providers located overseas. In some circumstances, personal information may be disclosed to overseas recipients such as your country of usual residence or the country you have departed from (unless you have made claims for protection against those countries). Disclosures may also involve sharing biometrics with other agencies and international organisations.

  • Can personal information be disclosed to foreign government agencies?

    Yes, personal information can be disclosed to foreign government agencies under certain circumstances, such as for the purpose of international travel or in response to a valid request from a foreign government agency.

  • What information may be disclosed when applying for an Australian citizenship?

    Personal information may be disclosed to local government councils and other organisations for the purpose of conducting and hosting citizenship ceremonies, as well as to the Office of the Official Secretary to the Governor-General and the Department of Prime Minister and Cabinet to consider applications for Australian honours.

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